My personal email isn't sending or receiving reliably. God only knows how long this has been going on. I have spent THREE DAYS on e-technical support and subsequently on the telephone to helpless Help Desks. Here's what I've learned so far:
~ No one really gives a crap
~ The people who are supposed to help you aren't really equipped to help you. You have to kick and scream to get anywhere. In doing so, you risk pissing off the little people who can write lies in the "log" about the problem, spouting such untruths as "she hung up on me, so I'm not fixing the problem since she is uncooperative". GOOD GRIEF! Why on God's Green Earth would I do something that would take LONGER to solve the problem???
Here's the morsel I've found to date:
If you get someone in India, you may request an American operator and they must transfer you to the next available on-shore operator. LOVE THAT!
Any tricks or tips or bribes that have worked for any of you to get you further up in the line of fellow sufferers would be most appreciated.
I think I'll need a lobotomy if I have to deal with much more of this. Alcohol won't dull the pain.
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...or sometimes you can call local technical *ahem* experts...
If you find yourself lost in phone menus, one helpful site is GetHuman:
http://gethuman.com/
Numbers for many companies that will cut through the menu and get you to a person. Very nice!
Well, maybe you should think twice about having an email with a company name that is no longer around. Hmmmm. Just a thought.
They probably really don't have any clue as to how to fix this problem. No one does.
Try Gmail - it is wonderful.
Are you serious? Gmail? Have you ever actually TALKED to a person when your Gmail account isn't working? Notice nowhere do they provide telephone numbers for assistance. I've gone round and round with them several times. They stink. At least the folks who take over domains (and that's all they are, not necessarily companies)are getting paid by you on a monthly basis and therefore are a smidge more likely to be responsive when you threaten to take away your biz.
I keep waiting for Time magazine, or some other entity to do a big story on customer service in this country. It's deplorable.
You write very well.
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